HRPCC Triage Data
The Hume Regional Palliative Care Consortium after hours triage service requires up to date patient data including demographic data, medications and progress notes. The data for all the patients are spread across the Hume region and is located in five different hospitals.
The system we developed allows after hours triage staff to access patient data with the minimum of input. Misspelt client name or partial misspelt address or incomplete phone number are all valid criteria to search for the correct patient. As little as three characters will reveal a short list of candidates and their addresses and phone numbers.
The clinical data is gathered daily from a three different patient databases from five sites. Patient data needs to be kept private. Data security, along with usability, was designed into the system from the start.
The system has Alerts and Notes micro blogs so that triage staff can directly communicate with the patient's health providers. Logs are kept and a manager can drill down to see who has acessed any datum. Log reports also allow managers to create a view of staff, patient and hospital centric activity.
The former HRPCC manager and initiator of the site, Tony Smeaton, said "Thanks, the site is very user friendly and the process [is] clear to me"